Shipping Policy

Thank you for shopping with Veya. Below are the details of our shipping process and timelines.

1. Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.
• Orders are not processed or shipped on weekends and public holidays.

2. Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on your location and order weight.
• Estimated delivery time: 5–14 business days, depending on the destination.
• Local delivery within Israel may arrive faster.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details (if available).

4. Delays

While we do our best to ensure timely delivery, unforeseen delays such as customs, courier issues, or weather conditions may occur. Veya is not responsible for such delays.

5. Incorrect Address

Please make sure your shipping address is correct. We are not responsible for lost orders due to incorrect or incomplete addresses provided by the customer.

6. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately. We will work with the courier to resolve the issue.

7. Contact Us

For questions about shipping, please contact us:

📧 veya.store1@gmail.com
📞 +972 52 507 5403
📍 Abo Alroman, 3081111 Tamra, Israel

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 30 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).